AISECT

DRAFT — pending legal review. This document is an AI-generated draft provided for review only. It is not legal advice and must be reviewed and approved by a qualified lawyer before being published or relied upon.

Refund Policy

Last updated: DRAFT — not yet effective

This Refund Policy describes the circumstances under which AISECT Limited provides refunds for fees paid for programmes, courses, certifications, or other paid services. Please read it together with our Terms & Conditions and Cancellation Policy.

1. Scope

This policy applies to payments made for paid Services offered by us through the website or related platforms. Specific programmes may carry additional or different refund terms, which will be communicated to you at the time of purchase and will prevail in case of any conflict. {TODO: confirm whether any programmes are strictly non-refundable.}

2. Eligibility for a Refund

You may be eligible for a refund in the following circumstances:

  • a duplicate payment or a technical error resulting in an incorrect charge;
  • a cancellation made within the eligible cancellation window described in our Cancellation Policy; or
  • where a programme or service is cancelled or not delivered by us.

{TODO: define the refund window (e.g. number of days from purchase), any pro-rata rules, and any non-refundable registration or administrative fees.}

3. Non-Refundable Items

Unless required by law, the following are generally non-refundable: registration or administrative fees, materials or certifications already issued, and services already substantially consumed or delivered. {TODO: confirm the final list with the business and legal counsel.}

4. How to Request a Refund

To request a refund, contact us at hello@aisect.org with your order or registration details, the reason for the request, and any supporting information. We may ask for additional details to verify your request.

5. Processing of Refunds

Approved refunds will be processed to the original payment method used at the time of purchase. Refunds are typically initiated within {TODO: e.g. 7–10} business days of approval; the time for the amount to reflect in your account depends on your bank or payment provider. Any applicable transaction or gateway charges may be deducted where permitted.

6. Failed or Disputed Transactions

If an amount was debited but the transaction failed or the service was not activated, please contact us with the transaction reference. Verified amounts will be refunded in accordance with this policy and the payment provider's timelines.

7. Changes to This Policy

We may update this Refund Policy from time to time. The version in effect at the time of your purchase will apply to that purchase.

8. Contact Us

For refund-related questions, contact us at hello@aisect.org or by phone at +91 00000 00000.